Enverus Trading & Risk | Service Request Form
Announcement
Dear Client,
We are experiencing some Technical ........
Trading & Risk Support
Instructions
Please fill out the service request below. Please note that each option may populate different fields..
To allow us to be as efficient as possible with the request, please provide as much information as possible. Once you have completed the mandatory questions, please submit this form.
Once the request has been submitted, we will contact you with further information.
Note: Mandatory questions will be indicated with a (*).
Information about you and your company
Company Name
First Name
Last Name
Phone
(TO) Primary Contact Email
(CC) Contact Email
(CC) Contact Email
(CC) Contact Email
(CC) Contact Email
Information about your service request
Issue Type
New Data Request
Data Issue
Data Alerts
Performance
Issues related to GDM/GCB/MV Server/Excel Performance, Server Connectivity and Workflow Performance should be addressed here)
Behavior / Functionality
Any issue related to GDM/GCB plugin functionalities such as Genic Dashboard, Search functionalities not working as expected)
Creating or Building Formulas
Issues related to custom/global formulas in GDM/GCB)
Charts or Graphs
Issues with MV dashboard related queries should be addressed here)
Curve Building
Issues related to Auto/Manual and Scheduled curve builds , rule packages etc should be addressed here
Notifications
Issues related to Notification Alert events(Notification Manager) can be addressed here
Auditing
Any queries on audit related reports such as Security, workflow/models created, updated etc can be addressed here
Workflows
Issues with workflow failing to complete or any configuration related changes should be addressed here
Licensing
Queries related to product licensing such as license data expiry/renewing license can be addressed here
Security Administration (Policy or Permissons or Password)
Issue Type (Data related) is not available in pick list above
Issuer related to Transform types, Calendar types, Quality manager and time zone related queries can be addressed here
Issue Type (Product related) is not available in pick list
Issuer related to Transform types, Calendar types, Quality manager and time zone related queries can be addressed here
Client Issue Severity Level
Severity 1 (Critical)
Severity 2 (High)
Severity 3 (Medium)
Severity 4 (Low)
Does it impact EOD (end of day)?
Impact EOD
Not impacting EOD
Please specify the business need
Subject line (this text will appear as the subject line in the email communication)
Client reference number (used by customers only)
Product Name
DataManager
DataManager API
DataManager Excel Plugin
Sphere Applications
Customer DataHub
MarketView Desktop
MarketView ExcelTools
MarketView API
MarketView Data Extract
MarketView Mobile
CurveManager Excel Plugin
Workflow Manager
CurveBuilder
Calendar Service
Sphere Application Types
Critical List Monitoring
Curve Traceability
Customer DataHub
Self-Service Workflows
Calendar Service
Product Name
Data Manager
CurveBuilder
Please confirm the related User ID(s)
Please describe the issue you are experiencing
Please describe your expected results or behavior
Product Version (e.g. MarketView Desktop 6.22 or DataManager 6.19 or Genic Curve Builder, etc.)
Excel Version
Excel Version
Are you an Enverus Hosted client?
Yes
No
Environment
PROD
QA/UAT
ONBOARDING/DEVELOPMENT
Environment
PROD
QA/UAT
ONBOARDING/DEVELOPMENT
Any additional supporting documents (maximum 35MB per form)
Server log (maximum 35MB per form)
Execution log (maximum 35MB per form)
Excel sheet (maximum 35MB per form)
Test case/code snippet (maximum 35MB per form)
Process log (maximum 35MB per form)
Thread dumps (maximum 35MB per form)
Logs | MV Assistant tool - Verbose mode
(maximum 35MB per form)
Data Issue
Please fill out a new form for each data category.
Category (Data Symbol - MarketView, or Data Model - GDM)
Environment
Production
UAT
Development
Platform
GDM
GCB
MarketView
Data Issue Type
Missing Data
Incorrect Data
Please specify the dates impacted
Verify holiday calendar associated to the model
Repeat issue
Yes
No
Please specify any supporting Salesforce ticket
Verify holiday calendar associated to the model
New Data Request Form
Please fill out the New Data Request Form below.
To allow us to be as efficient as possible with the request, please provide as much information as possible. Once you have completed the mandatory questions, please submit this form.
Once the request has been submitted, we will contact you within two working days with a minimum estimate for approval.
Note: Mandatory questions will be indicated with a (*).
Select Commodity
Crude
Electricity/Power
Emissions
Metals
Natural Gas
Oil
Refined Products
Shipping/Freight
Other
Please specify
Please describe the content briefly you would like to receive
Where would you like this data to be delivered?
Curve Builder
Data Manager
MarketView (MarketView API or Excel Tools)
Data Vendor Name (if you cannot locate the Vendor, please select "Other")
If you cannot locate the Vendor, please specify below
Data Vendor Contact Information
Do you have a contract with vendor to receive this information?
Yes
No
Other
Please specify
How do you receive this data today?
API
FTP
Webpage or Webpage file download
Email
Other
Please specify
Please provide link to source data on data vendor website
Please provide details about login
Is history required for the data?
Yes
No
From when you need the history?
What is the data frequency for the required data
Delayed
Real-time
End of the day
How often do you expect to receive this data?
How far back corrections are expected from vendor?
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Contact Information